In this issue:

  • CEO Update
  • MWP Care Packs
  • Remembrance Day
  • Aged Care Reforms
  • Staff profile: Kathleen Herz
  • Staff profile: Carol Burns
  • Staff profile: Liberty Ward-Dent
  • News from the Social Activities Coordinator
  • Building Services News


CEO Update

Welcome to our November edition of Care Matters.

With our third lockdown in the Northern Beaches now behind us, MWP Care is once again open for business! We are looking forward to supporting our clients reach their goals of remaining independent and socially connected.

During lockdown, our Neighbour Aid team moved quickly to introduce a series of innovative online social activities hosted on Zoom. Our online trivia and dance classes have been a big hit and we are about to launch an online knitting competition. We expect that our online activities and classes will continue to grow, providing an important way of helping our clients remain mentally active and socially connected in a safe and convenient way.

The other key initiative we launched during lockdown was our Care Pack program. Care Packs are assembled by MWP Care staff and volunteers and hand delivered to the front door of our clients. Sadly, many of our clients had hardly received a single visit during the lockdown period, so the delivery of a Care Pack came as a pleasant relief from isolation. Care Packs typically contain puzzles, games, food and personal care items and are a simple and effective way of keeping in touch with our clients and reminding them we are thinking of them. As with our online social activities, we expect our Care Pack deliveries will continue into the New Year.

A big thank you to Pharmacare for their generous donations to the Care Pack program. It is wonderful to see that a leading business like Pharmacare is genuinely supportive of assisting the vulnerable in our community.

Importantly, after a long absence, our social outings program is now ready to recommence. We appreciate how important MWP Care’s social outings are to our clients and volunteers and we can’t wait to see them resume for those important friendships to be rekindled in relaxed social settings.

I’m delighted to report that our Care at Home program continues to grow each week. We are now fortunate to have a team of trained home care workers, skilled at providing personal care and domestic assistance in our clients’ homes. Please call our Client Experience Coordinator Anthony Cunico on Ph. 9913 3244 for any Care at Home service you or a friend or family member might need. We are standing by and looking forward to help anyone requiring services at home.

Some news from our Building Services team, Frank Riggio has recently been appointed Building Services Manager. Frank is a licensed Builder with extensive experience in the aged care and disability sectors. I’m looking forward to the valuable contribution Frank and the Building Services team will make in supporting the safety and independence of our clients. Our Building Services team are ready to support you or a loved one with any modification or maintenance work you may require.

Take care and enjoy those social catch ups with friends and family!

Best wishes,

Grant Simpson

MWP Care Packs

Researchers in the US have found that keeping up reading, writing and playing games in later life could delay the onset of dementia by up to five years. The scientific journal Neurology published the findings in July this year.

At MWP Care we are doing our bit to encourage mental stimulation by providing fun and interactive activities in our MWP Care Packs. Originally designed to help foster connection with our isolated clients during lockdown, the Care Packs have evolved so that they now have an Activity Booklet that is full of jokes, puzzles, riddles, crosswords, trivia and so on. We have received fabulous feedback from many clients telling us they enjoy these booklets.

And in October’s Care Packs we have introduced a new element to encourage a sense of community and belonging. We have included competitions and are asking clients to call the office when they have finished their tasks. Male clients are receiving a sports trivia pack and female clients receive knitting patterns and can knit items that will then be given to charity.

Remembrance Day

The 11th November 2021 will mark 103 years since the end of World War I. This was a significant, and celebrated occasion, for all people affected by “the war to end all wars” but particularly so for our fledgling nation. Almost 62,000 Australians died fighting for our freedom and in service of our nation. Whilst this number was significantly smaller than the losses experienced by some other nations, it was a very substantial proportion of our population at the time.

Remembrance Day commemorates the Armistice at the eleventh hour of the eleventh day of the eleventh month and remembers all those who have suffered or died in wars and armed conflicts. Due to COVID restrictions, ceremonies will be limited and by invitation only. Please check the council website for more details.

Lest we forget.

Aged Care Reforms

The Commonwealth Government has announced a significant reform to aged care in response to the findings from the Aged Care Royal Commission which was released earlier this year.

A new aged care program called Support at Home will commence in July 2023, which will replace the Commonwealth Home Support Program (CHSP) and Home Care Package Program (HCP) as well as other non-residential aged care programs, into a single program.

This represents a milestone in the evolution of aged care service provision in Australia. The path forward for the aged care sector will be one defined by increasing competition and being customer-driven at all levels of the organisation. In order to be viable and sustainable, aged care providers must respond through innovation in order to achieve greater levels of operational efficiency whilst maintaining an unwavering focus on client needs.

MWP Care’s 54 year legacy of client-centred care in the Northern Beaches and northern Sydney community sets us up well to meet these challenges head on and ensure our mission continues to endure.

Meet the lovely ladies providing support to our valued clients through the Care At Home program.

To get to know them better we asked them a few questions.

Staff profile: Kathleen Herz

Tell us a little bit about yourself

I have been living on the northern beaches on and off now for over 30 years, minus a few years spent in Perth. A few years ago I decided to undertake the Certificate III in individual support (aged), as assisting older people to stay in their own home for as long as possible is something I am quite passionate about. My parents are both 91 now, and still at home in their own home. They have the support of a Home Care package and I know how important it is for them to remain together and as independent as possible.

What do you like about your role?

I love that I can make a difference and hopefully create new friendships along the way.

Is there something unique or different you have done that many people wouldn’t know?

Prior to joining MWP care I started volunteering with another organisation and I was ‘matched’ up with a lovely lady who was experiencing isolation and loneliness. I have spent the last 4 years visiting her every fortnight (except during lockdown). She turned 100 this year during lockdown, but she remains so positive, cheerful and full of amazing stories from her wonderful, long life. She was quite proud to show me her 100th birthday message from the Queen! I realise that often people just want someone to chat with. It’s a privilege to be able to help care for those who need some assistance in remaining as independent as possible during the later years in their life.

Staff profile: Carol Burns

Tell us a little bit about yourself

I moved to the Northern Beaches when I was 19. Love the beach lifestyle. I have worked in the community for 20 + years caring for people in need of support.

What do you like about your role?

I have the opportunity to make people happy and I feel good about that.

Is there something unique or different you have done that many people wouldn’t know?

I was a fires arm consultant for 5 years. Worked at Roden Training Centre firing range and practiced with Police.

Staff profile: Liberty Ward-Dent

Tell us a little bit about yourself

I’m Liberty. I’m a student and a support worker for MWP care. I’ve been working in this industry for a few years and I love it!

What do you like about your role?

I’ve always had a passion for Aged Care, I love giving back to the community. Making a positive difference in other people’s lives is very rewarding.

Is there something unique or different you have done that many people wouldn’t know?

I have had the opportunity to work with nurses caring for seniors and also people with disability in the community.

News from the Social Activities Coordinator

As we ease out of lockdown we’re excited to be able to announce that we have 3 outings arranged for 2021!

We’ll be ramping things up and getting back to our regular amount of in-person activities as of next year, however in the meantime, we’re very much looking forward to getting together in person again and would love to see your smiling faces at the following events:

Tuesday 16th November Colin’s famous BBQ @ Bobbin Head 12pm
Wednesday 8th December Mystery Picnic
Tuesday 14th December Lunch at the Manly Leagues Club Please call the office to book your place on the bus asap, as no doubt spaces are going to fill up quickly.

Building Services News

Frank Riggio has commenced in the role of Building Services Manager, leading our maintenance, minor modification and major modification Building Services team.

Frank is a licensed Builder and has extensive experience in the aged care and disability sectors, having worked at Wesley Mission and Kurri Kurri.

Franks’ experience with all levels of Building Services projects sets up MWP Care well to meet any home modification needs our clients may require.

The Building Services team are able to support our clients with home maintenance, minor modifications such as installing ramps or grab rails, up to major renovations of bathrooms or the installation of timber decks and pergolas.

Please don’t hesitate to contact Frank and the Building Services team for any home modifications you may need: By calling 9913 3244 or by email at

MWP Care’s Building Services team recently completed a bathroom renovation in Ryde for the Chin family. Their daughter, Emma commented: “MWP Care did a wonderful renovation of our bathroom that now allows mum to use it safely and comfortably. MWP Care’s team were friendly and professional at all times and I am grateful for the work they did.”